Return and Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, please review our refund and return policy below.

1. Returns

Eligibility:

  • Items can be returned within 2 days of purchase.
  • The item must be unused, in its original condition, and in the original packaging.
  • Certain products, such as personalized or clearance items, may not be eligible for return. Please check the product page for specific details.

Return Process:

  • To initiate a return, please contact our customer support team at support@dencrow.com or +91-9962046751
  • We will provide you with instructions for sending the item back to us.
  • Choose one of the following return methods:
    • Self-ship to our address (full refund)
    • Arrange pickup with us Only Available in selected Pincode (Rs 250 handling fee deducted from refund)
    • RTO ( Return To Origin): That means If any reason Customer did not received their orders like unavailable or anything else we are deducted Rs 100 Shipping fees from total amount. 

Refunds:

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within 7-10 business days.
  • Please note that shipping fees are non-refundable.

2. Exchanges

If you would like to exchange an item for a different size or color, please contact us within 7 days of receiving your order. We will guide you through the process and ship the replacement item once we receive the original item.

3. Cancellation Policy

Orders can be canceled within 24 hours of purchase. After that period, we may not be able to cancel or modify the order, but we will do our best to assist you.

4. How to Contact Us

For any questions about returns, exchanges, or refunds, please reach out to our customer support team:

  • Email: support@dencrow.com
  • Phone: +91-9962046751

Thank you for choosing Dencrow! We appreciate your business and look forward to serving you again.