Privacy Policy

Privacy Policy

At DENCROW, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store. Please read this policy carefully. By using our website and services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect the following types of personal information when you visit our website or make a purchase:

  • Personal Identification Information: Name, email address, phone number, shipping and billing address, and payment details.
  • Account Information: Username, password, and order history if you create an account with us.
  • Device and Usage Information: Information about the device you use to access our website, such as IP address, browser type, location, and usage data (collected through cookies).
  • Payment Information: We use third-party payment gateways to process payments, so sensitive payment information (such as credit/debit card details) is not stored on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Delivery: To process and fulfill your orders, including shipping, payment, and delivery updates.
  • Customer Support: To provide assistance with inquiries, returns, exchanges, and refunds.
  • Marketing: To send promotional emails and offers related to products, services, and updates. You can opt out of these emails at any time by clicking the unsubscribe link in the email.
  • Website Improvement: To enhance the user experience by analyzing usage patterns and improving our website’s functionality.
  • Legal Compliance: To comply with applicable laws and regulations, including fraud prevention and dispute resolution.

3. Cookies

We use cookies to collect information about your browsing activity on our website. Cookies are small files placed on your device to enhance your experience by remembering your preferences, login details, and browsing history.

You can control cookie settings through your browser. However, disabling cookies may affect the functionality of our website.

4. Sharing of Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your data with the following parties:

  • Service Providers: Third-party companies that help us process payments, ship products, or provide other services necessary to run our store.
  • Legal Authorities: If required by law, to comply with legal obligations, court orders, or government requests.
  • Affiliates and Partners: With our business partners and affiliates for the purpose of marketing and promotions, but only if you have opted into such communications.

5. Data Security

We use reasonable security practices to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses SSL (Secure Sockets Layer) encryption technology to secure your payment details during transactions. However, no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

6. Access to Your Information

You have the right to access, update, or correct your personal information by logging into your account or contacting our customer service team. If you wish to delete your account, please contact us, and we will assist you in removing your information from our records (subject to legal and operational obligations).

7. Retention of Personal Information

We will retain your personal data only for as long as necessary for the purposes outlined in this policy or to comply with legal obligations. If you wish to have your data deleted, please contact us.

8. Changes to the Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. When we make changes, we will post the updated policy on this page and update the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

  • Email: support@dencrow.com
  • Phone:+91-9962046751